Privacy Policy

Privacy Policy

Jubilee General Insurance Company Limited is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website, mobile applications, online forms, and other digital services.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, CNIC, contact details, policy or customer information, claim-related information, and any other information submitted through our website, mobile applications, or online forms.

Where healthcare and wellness services are accessed through health ecosystem partners, certain information may be shared with or received from these health ecosystem partners as necessary to facilitate the requested services.

Where relevant to the products or services availed by you, we may collect, process, or receive health-related information, medical consultation details, appointment information, healthcare service usage information, and other information necessary for the provision of healthcare and wellness-related services through authorized partners. Such information may constitute sensitive personal information and will be processed only for service delivery, claims administration, healthcare and wellness service facilitation, customer support, legal compliance, and other purposes permitted under applicable law.

We may also collect limited technical information such as device type, browser type, operating system, IP address, application version, and usage information to improve security, performance, and service quality.

How We Use Your Information

Your information may be used to:

Information Sharing

We do not sell your personal information.

Your information may be shared with authorized service providers, business partners, regulators, government authorities, healthcare providers, healthcare ecosystem partners, or other parties where required for service delivery, appointment scheduling, consultation facilitation, claims administration, customer support, legal compliance, fraud prevention, or protection of our legitimate business interests, security requirements, audit obligations and service improvement activities.

For healthcare and wellness services made available through health ecosystem partners relevant customer information may be shared with health ecosystem partners, their affiliated healthcare providers, service partners, and authorized representatives to facilitate appointment booking, consultation scheduling, service delivery, customer support, verification, and related operational activities.

For products and services offered through third-party partners, including healthcare and wellness ecosystem partners, Jubilee General Insurance Company Limited may share relevant customer information strictly to the extent necessary for service administration, appointment scheduling, consultation facilitation, healthcare service delivery, verification, customer support, regulatory compliance, and related operational purposes.

Cookies and Similar Technologies

We may use cookies, software development kits (SDKs), analytics tools, and similar technologies to improve functionality, security, performance, and user experience. Users may manage cookie preferences through browser or device settings where applicable.

Third Party Services Disclaimer

Certain products and services may be delivered through independent third-party partners and service providers.

Healthcare, consultation, diagnostic, pharmacy, appointment booking, and other related services made available through such partners are provided independently by those partners and their affiliated service providers.

Jubilee General Insurance Company Limited does not control and is not responsible for the quality, availability, accuracy, suitability, professional conduct, or outcomes of services provided by third-party healthcare providers, partner platforms, or affiliated service providers.

Any concerns relating to the actual provision of such services should be directed to the relevant service provider.

Healthcare Services Disclaimer

Certain healthcare and wellness services accessible through our digital platforms are provided by health ecosystem partners and their network of healthcare providers and service partners.

Jubilee General Insurance Company Limited acts solely as a facilitator of access to such services and does not provide medical advice, consultations, diagnostics, pharmacy services, healthcare treatment, or other healthcare-related services.

Jubilee General Insurance Company Limited shall not be responsible for the quality, availability, accuracy, suitability, professional conduct, or outcomes of services provided by these health ecosystem partners, healthcare providers, or affiliated service partners. Any concerns relating to such services should be directed to the relevant service provider.

Information Security

We maintain appropriate administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. Access to personal information is restricted to authorized personnel on a need-to-know basis. Additional safeguards may be applied to sensitive personal information, including health-related information, where appropriate.

Data Retention

Personal information is retained only for as long as necessary to fulfill business, legal, regulatory, contractual, and operational requirements. The retention period may vary depending on the nature of the information, applicable insurance and healthcare requirements.

Data Deletion

You may request deletion of your personal information by contacting us through the details provided below. Such requests will be processed subject to applicable legal, regulatory, contractual, and record retention requirements. Where deletion is not possible, we will retain the information only for the period required by such obligations.

Third-Party Links and Services

Our website, mobile applications, or online forms may contain links to third-party platforms, websites or services.

We are not responsible for their content, security, service delivery standards or privacy practices.

Where healthcare and wellness services are provided through health ecosystem partners or other third-party partners, the privacy practices and terms of use of such partners may also apply. Users are encouraged to review the relevant privacy policies and terms before using such services.

Consent

By accessing, registering for, purchasing, or using our products and services, you acknowledge and consent to the collection, use, processing, storage, and sharing of your information in accordance with this Privacy Policy.

Your Rights

You may request access to, correction, updating or deletion, where applicable of your personal information by contacting us through the details provided below.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published through our official channels and will become effective upon publication.

Third-Party Services Disclaimer

Nothing in this Privacy Policy shall limit any rights or remedies available to users under the applicable laws.

Contact Us

For any questions regarding this Privacy Policy, your personal information, or data deletion requests, please contact:

Jubilee General Insurance Company Limited
Email: info@jubileegeneral.com.pk
Phone: 111-654-111, 32416022-26
Website: jubileegeneral.com.pk